Guiding Patients and Families Through Every Step of Care Access

Angel Care specializes in providing comprehensive Hospice, Palliative, and end-of-life care, ensuring that individuals and their loved ones receive compassionate support during life’s most sensitive moments. Our dedicated team works closely with you, your family, and your existing healthcare providers to coordinate timely services exactly when they are needed most. By integrating our care with your current health services, we help make transitions smoother and uphold the dignity, comfort, and choices of every patient.

We stand at the forefront of community health, committed to serving the most underserved populations in our community with professionalism, compassion, and clarity, and believe incorporating end of life care into existing care plans is compassionate and respectful. We recognize that navigating healthcare systems can be particularly challenging for patients who face barriers related to insurance, language, or access to information. That is why  Angel Care places a strong emphasis on supporting Medi-Cal recipients—especially those enrolled in major health plans such as Blue Cross, Blue Shield, Health Net, and LA Care.

Our Commitment to the Underserved

Angel Care was founded on the principle that everyone deserves access to high-quality healthcare, regardless of their background or circumstances. Our team works tirelessly to remove obstacles that prevent the most vulnerable individuals from receiving the medical attention they need. By maintaining active contracts with most major Medi-Cal health plans, we ensure that our services remain available to a wide spectrum of patients, including those who might otherwise be overlooked by the healthcare system.

Partnering with Major Medi-Cal Health Plans

Angel Care is proud to be contracted with the following major Medi-Cal health plans:

• Blue Cross
• Blue Shield
• Health Net
• LA Care

These partnerships enable us to deliver comprehensive healthcare services seamlessly to Medi-Cal beneficiaries. By collaborating with these respected organizations, we are able to reach a broader patient base and provide a consistent standard of care, no matter the health plan.

Understanding the Process: HMO vs. Medicare

It is important for our community to understand the pathways to accessing our services, which can vary depending on insurance type.

• HMO (Health Maintenance Organization) Members: For patients with Medi-Cal HMOs, such as those mentioned above, an authorization is required from your health plan. This typically involves a referral from your Primary Care Provider (PCP) and subsequent approval by your health plan before services can begin.
• Medicare Members: Medicare patients benefit from a more streamlined process, as no prior authorization is required to access Angel Care’s services. Patients may contact us directly or request a referral from their PCP without additional administrative steps.

Frequently Asked Questions (FAQ)

How can I access Angel Care’s services as a Medi-Cal HMO member?

To access our services, speak with your PCP about your healthcare needs and request a referral to Angel Care. Your PCP will submit a request to your health plan, which will review and authorize your care if medically appropriate.

I have Medicare. Do I need an authorization or referral?

No. Medicare does not require prior authorization for our services. You may contact Angel Care directly, or your PCP can refer you without any additional paperwork.

What should I do if I am unsure about my insurance coverage or eligibility?

If you are uncertain about your coverage, please call Angel Care for a free consultation. Our staff can check your eligibility, explain your benefits, and guide you through the next steps.

What happens if my referral or authorization is delayed?

Delays can occur for a variety of reasons, but our team is here to help. We maintain close communication with both your PCP and your health plan, advocating on your behalf to expedite the process whenever possible.

Can Angel Care help my family member who does not speak English?

Absolutely. We provide multilingual support and culturally sensitive care to serve the diverse populations in our community.

How can I reach Angel Care for assistance?

You can call our office at any time for guidance and support. Our knowledgeable staff will work with you to answer your questions and facilitate your access to care.

Empowering Our Community

Angel Care is more than just a service provider—we are an advocate for the underserved. If you, a family member, or someone you know is struggling to access care, please do not hesitate to reach out to us. Our goal is to ensure every patient, regardless of insurance status, feels supported and empowered to receive the medical care they deserve.

For further information or to schedule a consultation, contact Angel Care today. Together, we can make a difference in the lives of the most vulnerable members of our community.